Explain the practical impact
People need to know how a change affects the work in front of them. Describe what they will do differently, what support is available and where they can raise questions.
Bring managers into the work
Managers translate broad objectives into daily priorities. Give them a clear view of the change, a place to discuss obstacles and realistic time to support their teams.
Watch behavior, not attendance
Training attendance shows that people were present. Look at whether the new process is being used, whether handoffs are improving and where teams continue to work around the system.
Treat feedback as evidence
Workarounds can reveal a requirement that was missed. Use feedback to improve the process while keeping responsibilities and intended outcomes clear.
What will people need to do differently on Monday?
General editorial commentary. The right approach depends on your business circumstances.
